1. The refund will be sent to your original form of payment based on the refund method you selected.

2. If you did not select a refund method, we will proceed according to your previous preferred selection found in the refund record.

Once the refund has been processed, you will receive a refund notification email. Refund time depends on your refund method and bank.

For security reasons, the refund will only be processed to the original card from which the payment has been deducted.

If your original card has expired or is no longer valid, you may contact the card issuer (your bank or card company) for assistance; they will still be able to receive the money on your behalf.

1. The bank charges a commission fee.

2. The exchange rate has changed compared to that of the payment.

If you receive less than the original amount, you may contact your bank to check the above scenarios.